Refund policy

Returns & Exchanges Policy

At SMILEBEN, your satisfaction is our priority. We take great pride in the quality of our Moissanite jewelry, and we want you to feel the same joy when you receive your order.

7-Day Inspection Period
Because each piece is carefully selected for its brilliance, we provide a 7-day inspection period from the day your package is delivered. This allows you to admire your new sparkle and ensure it meets our high standards of perfection.

How it Works:
- Quality Check: If you find any manufacturing defects or if the item is not as described, please contact us at support@smileben.com within 7 days of delivery.
- Hassle-Free Process: Our team will provide you with easy instructions for your return or exchange.
- Condition: To be eligible for a return, the item must be unworn, in its original packaging, and accompanied by its GRA Certificate (if applicable).

Exchanges for Perfection
Love the sparkle but want a different setting or size? We are happy to assist you with an exchange within this 7-day window to make sure you get exactly what makes you smile.

Our Commitment
While our return window is focused on the first 7 days to ensure prompt service, our commitment to your happiness is lifelong. If you have any concerns after this period, please reach out to our dedicated support team at support@smileben.com, and we will do our best to assist you.